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Online Banking

Technical help

Can't log in?

If you are unable to access the Online Banking service.


How to...

Ensure JavaScript is enabled

Online Banking has been designed to work with the help of JavaScript.

At the moment, without JavaScript certain functions and processes within the site will not work. To enable JavaScript please follow the instructions below.

Internet Explorer 6 & 7 on Windows

  • From the toolbar menu, click on the tools button
  • Select 'Internet Options'
  • Select the 'security' tab
  • Click the 'custom level' button
  • Scroll down to the 'scripting' section
  • Ensure you have enable under active scripting checked

Mozilla Firefox

  • From the toolbar menu, click the tools button
  • Select 'options'
  • Select the 'content' tab
  • Ensure you have 'enable javascript' checked

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Ensure "Cookies" are enabled

For Online Banking to work it requires cookies to be enabled. Below are instructions on how to enable cookies for a range of browsers.

Internet Explorer 6 & 7 on Windows

  • Click on 'Tools' on your browser menu bar
  • Choose 'Internet options'
  • Click the 'Privacy' tab
  • Set privacy setting to 'Low' or 'Medium'
  • Click 'Ok'

Mozilla Firefox

  • Go to 'Tools' in the browser menu bar
  • Click on 'Options'
  • Click the 'Privacy Tab'
  • In the middle of this box you will see the cookies section - please make sure you have 'accept cookies for all sites' checked
  • Click 'Ok'

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Check you are using a recent browser

As a security measure FTB uses 128-bit SSL encryption to help protect customer information on the Internet. Some older browsers are not capable of providing this level of security.

If you use an old browser you may be prevented from using the service.

Upgrading for most browsers is free and simple to do. Below is a list of some of the more common browsers along with brief instructions on how to check your browser version and level of encryption.

Internet Explorer 6 & 7 Users

To determine the version:

  • At the top of the browser window in the toolbar section, please click on 'help'
  • From the Help dropdown menu, please select 'About Internet Explorer'
  • The version number will appear in the window

Version 5.5 or higher will already have 128-bit SSL encryption.


Mozilla Firefox users

To determine the version:

  • At the top of the browser window in the toolbar section, please click on 'Help'
  • From the Help dropdown menu, please select 'About Mozilla Firefox'
  • The version number will appear in the window

All versions of Firefox have 128-bit SSL encryption.

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Check your browser is not saving your password

Some browsers may ask you if you wish the browser to save your password. This can be a useful and time-saving option for some single password sites.

Online Banking will ask for different digits from your PAC each time. In this case a browser with a 'saved password' will try to use the wrong 'password'.

To stop this from happening follow the instructions below:

Internet Explorer 6 & 7 Users

  • From the toolbar menu, click on the Tools button
  • Select 'Internet options'
  • Select the 'Content' tab
  • Select the 'AutoComplete' button
  • Select the 'Clear Passwords' button and click 'Ok' when prompted

Mozilla Users

  • From the toolbar menu, click on the Tools button
  • Select 'Options'
  • Select the 'Security' tab
  • Unselect the 'remember passwords for sites'
  • Click ok

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Check you have access to secure sites

It may be that your internet connection has been set up in such a way that it will prevent you from accessing secure sites. This is more common in business environments than at home.

If this is the case, you will get a 'page cannot be displayed' error when logging in to Online Banking. To confirm this is the case below are links to two sites that have no affiliation with AIB but are hosted on secure sites.

If you are able to view both of these sites then you do not have a problem with accessing secure sites.

If however, you could not access either sites you will need to contact either your IT support (if accessing from within a business environment) or your service provider if you are accessing the internet from home.

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Check you have appropriately selected security settings

In some browsers you have the option to set lower levels of SSL. For 128-bit SSL encryption, which is required for Online Banking, you must make sure your browser has 'SSL 3.0' selected.

To check your browser, follow the relevant instructions below:

Internet 6 & 7 Explorer

  • From the toolbar menu, click on the Tools button
  • Select 'Internet options'
  • Select the 'Advanced' tab
  • Scroll down to the 'Security' settings
  • Ensure 'Use SSL 3.0' is checked

Mozilla Firefox Users

  • From the toolbar menu, click on the Tools button
  • Select 'Options'
  • Select the 'Advanced' tab
  • Scroll down to the 'Security' settings
  • Ensure 'Use SSL 3.0' is checked

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Check your cache is empty

You could be having a problem with file confliction with what has been 'cached' on your machine and what is 'live'.

Clearing your cache should ensure that this is not the problem.

Internet 6 & 7 Explorer

  • From the toolbar menu, click on the Tools button
  • Select 'Internet options'
  • Ensure the 'General' tab is selected
  • Click on the 'Delete Files' button
  • Check the 'Delete all offline content' box and click 'ok'

Mozilla Firefox Users

  • From the toolbar menu, click on the Tools button
  • Select 'Options'
  • Select the 'Privacy' tab
  • Under the section 'Private Data' click the clear now button

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