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Online Banking

Technical help

Error messages


What they mean


Problems with the websites Security Certificate.

This error message will appear if the time and date on your PC is incorrect. To check your time and date:

  1. Click on the time in the bottom right hand corner of your screen
  2. A time and date properties box will appear.
  3. Select the correct date and time - click 'apply' and 'ok'
  4. You should now be able to log in to Online Banking

If you continue to have problems please contact a customer servicer adviser on 028 9034 6034.

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Error message: Ref 2033

FTB aim to provide the Online Banking service for a minimum of 20 hours daily from 7am to 3am the next morning.

Between the off-peak hours of 3am and 7am it is sometimes necessary to stop the service to facilitate system updates.

During this period, the FTB Phone Banking service is available.

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Error message: 24HR01

This error indicates that Online Banking is experiencing technical difficulties.

We advise that you attempt to log in again at a later time.

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Error message: Ref 3

The line of accounts you have set up to view has been closed or changed. Contact our customer service adviser team on 028 9034 6034

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Logged out due to an unsupported browser action

The error message 'you have been logged out of Online Banking due to an unsupported browser action' can occur for a number of reasons

  1. If you click on the back button which appears at the top of your browser window.
  2. If 'cookies' are not enabled. For instructions on how to check your cookies please click here.

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Incorrect details

This error message is displayed when there is a discrepancy between the information you have inputted and the information held on our Online Banking customer database.

To correct this error please call our customer service advisers on 028 9034 6034

You will be asked to enter your registration number and the requested digits of your PAC. You should then dial 0 for a customer service adviser.

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