Online Banking
FAQs
Accounts
Questions
- What accounts are viewable online?
- Where can I view my recent transactions?
- Can I send instructions via e-mail?
- How can I change my details (e.g. address, account details) held by AIB?
- How can I set up accounts for funds transfer?
- How can I set up utility accounts for Bill Payment?
- Where can I view my Payment log?
- How can I pay my Credit Card account?
- What should I do if I have forgotten my PAC or registration number?
- Can I see my NSC and Account number online?
- How can I search transactions?
Answers
What accounts are viewable online?
You can view:
- Branch accounts
- Asset Finance accounts
- Credit Card accounts
Where can I view my recent transactions?
To view your recent transactions click 'statements' on the left of the screen. Here you will be able to view the last 100 transactions on your account or transactions from the last 6 months which ever is shortest
Can I send instructions via e-mail?
First Trust Bank does not accept instructions from customers regarding their accounts over email for security reasons.
Please note: First Trust Bank will never email you requesting your banking or registration details.
How can I change my details (e.g. address, account details) held by First Trust Bank?
Please contact our customer service adviser team on 0845 793 0000.
Enter your registration number, the requested digits of your PAC and then dial 0 to speak to a customer service adviser.
Alternatively, you can write to your local branch.
How can I set up my own accounts for funds transfer?
To set up accounts for Funds Transfer click 'Manage My Accounts' in the left navigation menu.
How can I set up utility accounts for Bill Payment?
To set up bills for payment, click 'Transfers & Payments', and then select 'I want to pay a bill'. Once you have entered the utility details, you can make payments to them immediately.
Where can I view my Payment Log?
To view your payment log click 'Transfers & Payments' on the left of the screen and click 'view my payment logs'. Here you will see all payments completed through Online Banking.
How can I pay my Credit Card account bill?
If your credit card is registered on Online Banking, you can use quick pay or click 'Transfers & Payments' on the left of the screen and select 'I want to pay a bill'
What should I do if I have forgotten my PAC or registration number?
Please contact our customer service advisers on 028 9034 6034. They will be able to order a new PAC code or registration number for you.
When you receive your new PAC in the post, you will need to contact our customer service adviser team on 028 9034 6034 to verify receipt of it.
Can I see my NSC and Account number online?
Yes you can view your NSC and Account number through Online Banking. To do this Click 'Manage My Accounts' on the left of the screen.
Click the 'My Accounts' tab at the top of the page.
Click on the account you would like to view. You account number and NSC will appear at the top of your transactions list.
How can I search transactions?
The search transactions function allows you to search the transactions on your accounts more efficiently. You can search through your accounts using transaction type, date, amount or description. The search transaction function is available within the Statements section of Online Banking.