AIB logo: Navigates to the AIB home page

Online Banking

FAQs

Code card

Questions:

Answers:

Do I need a code card?

You will require a code card for the following services:

  • Adding and Updating Credit Card and Charge Card bills.
  • Adding and Updating UK bank and building society Accounts.
  • One off transfers to UK bank and building society Accounts.
  • One off bill payments to Credit Card and Charge Card bills.
  • Adding a new Regular Payment.

When you select one of these services we will remind you that you need a code card to use the service and you will be asked to enter a code from your code card to complete the transaction.

Back to top

How can I order a code card?

You can order a code card online, through Online Banking.

When you select one of the services which require a code card we will remind you that you need a code card to use the service and we will give you the option to order one there and then.

Back to top

How will I get my code card?

When you order your code card online, your code card will be sent to you via the post and you will receive it within three or four banking days.

If you do not receive your code card within this timeframe, please contact our customer services advisers on 028 9034 6034 between 08.30 and 17.00 Monday to Friday.

Back to top

When will I be asked for a code from my code card?

You will be asked for a code from your code card when you use one of the following services:

  • Adding and Updating Credit Card and Charge Card bills
  • Adding and Updating UK bank and building society Accounts
  • One off transfers to UK bank and building society Accounts
  • One off bill payments to Credit Card and Charge Card bills
  • Adding a new Regular Payment

Back to top

How do I use the code card?

Once you have received your code card via the post and try to conduct one of the services requiring a code card you will be asked to enter a random code from the list of 100 codes on your code card e.g Code Number 24.

You should input the 4-digit code corresponding to the code number on your code card to confirm your transaction.

Back to top

Will I need my code card every time I log in to Online Banking?

No, you will not be asked to enter a code from your code card to log in to Online Banking.

Back to top

What happens if I enter the wrong code from the code card?

If the code you enter is incorrect on your first attempt, you will have two more attempts to enter the correct code. If you are not successful on the next two attempts when entering a code from your code card your transaction will not be processed and your code card will be 'locked'.

If your code card has been 'locked' you will be asked to contact a customer service adviser on 028 9034 6034 between 08.30 and 17.00 Monday to Friday.

Back to top

Where should I keep my code card?

Your code card should be kept secure.

Back to top

What happens when I use up all the codes on my code card?

When you have used up most of your codes, you will automatically be issued with a new code card. So you don't need to worry about running out of codes or ordering another card.

Back to top

What happens if my code card is lost or stolen

If your code card is lost or stolen please contact our customer service advisers on 028 9034 6034 immediately. Our customer service adviser will cancel your code card straight away and upon your request order a new code card.

Back to top

Who can I contact if I need assistance using the code card?

Our customer service adviser team is available on 028 9034 6034 between 08.30 and 17.00 Monday to Friday to assist you with any further queries relating to the code card.

Back to top

What are the benefits of the code card?

Code card enhances the security of Online Banking by providing you with an additional layer of protection when conducting transactions online and gives you continued access to secure online services.

Back to top

What else should I know about Online Banking?

Take the following steps to protect yourself when using Online Banking:

  • Only ever use a protected computer. Make sure your computer has up-to-date anti-virus software and a firewall installed.
  • Keep your log in information for Online Banking secure.
  • Check that you are accessing the Online Banking service through the correct website address, which is www.firsttrustbank.co.uk/onlinebanking. It is a good idea to bookmark our website address.
  • Once you select 'log in' you should notice 'https' at the start of a website address. This indicates that you are using a secure connection.
  • Ensure that the security icon - the 'locked padlock' or 'unbroken key symbol' is showing at the bottom of your browser window. This indicates that you are in a secure session.
  • Make sure your browser is set to the highest level of security notification and monitoring.
  • Check that you're using a recent browser version.

Back to top