AIB logo: Navigates to the AIB home page

Online Banking

FAQs

Code card

The code card provides extra protection which enables us to offer our customers an extensive range of services online.

The code card is simply a card that contains a list of 100 individual code numbers. The code card is unique for every customer and each code on the code card will only ever be used once.

Questions:

Answers:

Do I need a code card?

You will require a code card for the following services:

  • Adding and updating credit card and charge card bills.
  • Adding and updating UK bank and building society accounts.
  • One off transfers to UK bank and building society accounts.
  • One off bill payments to credit card and charge card bills.
  • Adding a new regular payment.
  • Set up and view eStatements online.
  • Self service options through 'My credit cards'.

When you select one of these services we will remind you that you need a code card to use the service and you will be asked to enter a code from your code card to complete the transaction.

Back to top

How can I order a code card?

If you have never previously held a code card, you can order the card online, through Online Banking.

The card can be ordered anytime when you select one of the services which require a code card. We will remind you that you need a code card to use the service and we will give you the option to order one there and then.

Back to top

How will I get my code card?

When you order your code card online through Online Banking, it will be sent to you in the post and you will receive it within three to four banking days.

If you do not receive your code card within this timeframe, please contact our customer services advisers on 028 9034 6034 between 08.30 and 17.00 Monday to Friday.

Back to top

When will I be asked for a code from my code card?

Once you have ordered and received your code card in the post, you will be asked for a code from your code card to complete the following services:

  • Adding and updating credit card and charge card bills
  • Adding and updating UK bank and building society accounts
  • One off transfers to UK bank and building society accounts
  • One off bill payments to credit card and charge card bills
  • Adding a new regular payment
  • Set up and view eStatements online.
  • Self service options through 'my credit cards'.

Back to top

How do I use the code card?

Once you have ordered and received your code card in the post, you will be asked to enter a code from your code card when using a service listed above.

Online Banking will ask you to enter a random code from the list of 100 codes on your code card, e.g. code number 24.

You should input the 4-digit code corresponding to the code number on your code card to confirm your transaction or apply for a service.

If the code you entered is correct, your transaction will be completed successfully.

If the code you entered is incorrect, you will have two more attempts to enter the correct code.

If you are not successful on the next two attempts, your transaction will not be processed and your code card will be 'locked'. You will be advised to contact a customer service adviser on 028 9034 6034 between 8:30 and 17:00 Monday to Friday.

Back to top

Will I need my code card every time I log in to Online Banking?

No, you will NEVER be asked to enter a code from your code card to log in to Online Banking, nor will you be asked for a code from your code card for services on Online and Phoneline Banking, other than those listed above.

Back to top

What happens if I enter the wrong code from the code card?

If the code you entered is incorrect on your first attempt to confirm a transaction, you will have two more attempts to enter the correct code. If you are not successful on the next two attempts when entering a code from your code card your transaction will not be processed and your code card will be 'locked'. You will be advised to contact a customer service adviser on 028 9034 6034 between 08.30 and 17.00 Monday to Friday.

Back to top

Where should I keep my code card?

Your code card should be kept in a secure place and the codes on the card should never be divulged to any third party. It can be carried with you in your wallet or purse, allowing you use of the services which require a code from your code card at any time.

Back to top

What happens when I use up all the codes on my code card?

To make things even more secure, your code card has a limited life - each code can be used just once. When you have used up most of your codes, you will automatically be issued with a new code card. So you don't need to worry about running out of codes or ordering another card.

Back to top

What happens if my code card is lost or stolen

If your code card is lost or stolen please contact our customer service advisers on 028 9034 6034 immediately. Our customer service adviser will cancel your code card straight away and upon your request order a new code card.

Back to top

Who can I contact if I need assistance using the code card?

Our customer service adviser team is available on 028 9034 6034 between 08.30 and 17.00 Monday to Friday to assist you with any further queries relating to the code card.

Back to top