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Online Banking

FAQs

Credit Card

With Online Banking you can manage your existing First Trust Bank credits cards online.
To avail of these credit card options log into Online Banking.

Questions:

Answers:

What are the credit card services available through Online Banking?

  • Add authorised user
  • Request a replacement card*
  • Request a PIN reminder*
  • View your credit card terms & conditions
  • Change your credit card address*

* You will need a code card for the services above marked with an asterisk.

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Can I add an authorised user to my credit card through Online Banking?

It is possible to have one authorised user on your credit card account. To add an authorised user to your credit card

  • Log in to Online Banking
  • Click 'Manage My Accounts' on the left of the screen
  • Click the 'My Credit Card' tab on the top of this page
  • Select the credit card you would like the authorised user to access
  • Under 'More Available Options' click 'Add Authorised User'
  • This will link you to a screen where you should complete the details of the Authorised User to be added including their date of birth.

Please note: an authorised user must be over 16 years of age.

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What is the payment due date?

This is the date by which the minimum payment should reach your account.

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How do I sign up for credit card eStatements?

You will need code card to sign up for eStatements.

  • Log into Online Banking
  • Click 'Manage My Accounts' on the left of the screen
  • Click 'My Credit Card' tab on the top of this page
  • Select the credit card you would like to register for eStatements
  • Under 'More Available Options' click 'Register for eStatements'
  • Read the terms & conditions and click 'next' to continue
  • Enter the requested code from your code card, and click 'confirm'
  • You will then be returned to the confirmation screen with a message to confirm that you have been successfully set-up

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How will signing up for eStatements affect my payment due date?

Your payment due date will remain unaffected by signing up for credit card eStatements. It will continue to be clearly displayed on your eStatement and you must continue to ensure that you make your payment by this date.

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How can I make my credit card payment?

You can pay your credit card bill by clicking on the 'Transfers & Payments' link in Online Banking or via the automated self service option by phoning 0845 793 0000. You will need a code from your code card to complete any of the above.
You can also sign up for payment by direct debit

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How do I report my credit card lost or stolen?

It is extremely important that you contact First Trust Bank immediately to report your credit card lost or stolen on 028 9024 1822 or when abroad 0044 2890 241822 (24 hours a day). A new PIN and credit card will be ordered and sent to you separately in the post.

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Can I request a replacement credit card ?

If your Card is damaged you can request a replacement of your existing credit card

  1. Log in to Online Banking
  2. Click 'Manage My Accounts' on the left of the screen
  3. Click the 'My credit card (s)' tab on the top of this page
  4. Select the credit card you would like to replace
  5. Under 'More Available Options' select 'Request replacement card' and follow the steps

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Will I receive a new PIN with my replacement card?

Your existing PIN is still valid with your replacement card. Should you require a reminder of your current PIN you can do so through the PIN Reminder Service on Online Banking if your credit card is registered.

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Can I request a replacement card for the authorised user on my credit card account?

No, you can only request a replacement card for yourself through Online Banking. An authorised user can request a replacement card by logging into their Online Banking profile, if they are registered.

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What should I do with my existing card when I receive my replacement card?

Upon receipt of your replacement card you should cut your existing card in two (through the signature box, magnetic strip and Chip) and return them to FTB Card Issuing FREEPOST PO Box 708, Sandyford, Dublin 18

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Can I request a PIN reminder for my credit card account?

  • You can request a PIN reminder by logging in to Online Banking
  • Click 'Manage My Accounts' on the left of the screen
  • Click the 'My credit card (s)' tab on the top of this page
  • Select the credit card you would like to update
  • Under 'More Available Options' select 'Request a PIN Reminder'

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Can I request a PIN reminder for the authorised user on my account?

No, you can only request a PIN reminder for yourself through Online Banking. An authorised user can request a PIN reminder by logging into their Online Banking profile if they are registered.

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Can I view the terms and conditions of my credit card?

You can view the Terms and Conditions of your existing credit card by logging in to Online Banking.

  • Click 'Manage My Accounts' on the left of the screen
  • Click the 'My credit card (s)' tab on the top of this page
  • Select the credit card you would like to view
  • Under 'More Available Options' select 'View credit card Terms and Conditions'

Please Note: you then need to select the Terms and Conditions for your card type from the list.

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What do I do if the transaction I want to query is not displayed?

The transactions displayed have occurred in the last 60 days, up to a maximum of 22 transactions. If you wish to request a copy voucher for a transaction that has occurred in the last 60 days and is not displayed please contact 028 9024 1822.

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Can I change my credit card account address through Online Banking?

You can change your credit card account address by logging in to Online Banking

  • Click 'Manage My Accounts' on the left of the screen
  • Click the 'My credit card (s)' tab on the top of this page
  • Select the credit card you would like to update
  • Under 'more available options' select 'Change credit card Address'

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Can I change my address for my other branch accounts through Online Banking?

No, you cannot change your address for your other branch accounts through Online Banking. To do this you will need to contact your First Trust Bank branch or contact a customer service adviser on 028 9034 6034 or when abroad 0044 2890 346034. A code from your code card will be required to change your address over the telephone.

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Can an authorised user change the credit card address?

No, an authorised user cannot change the credit card address. This service is available to primary cardholders only.

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