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Online Banking

FAQ

eStatements

You can choose to receive your bank and credit card statements through Online Banking instead of receiving paper statements by post.

To register for eStatements:

  • Log in to Online Banking
  • Select 'Statements' on the left hand navigation bar
  • Select 'eStatements' located at the top of the screen
  • Select the accounts you would like to register for eStatements.

Questions

Answers

What are eStatements?

An eStatement is an electronic version of your printed bank account or credit card statement. For security reasons, we will not include your name, address or the first five digits of your account number on your eStatement. We will not include your name and address or, if applicable, the authorised user's name on your credit card eStatement. Your full credit card number will not be displayed, only the first six and the last four digits will be shown.

 

All eStatements are displayed in Adobe PDF format. You can print or save your eStatement using your computer. Make sure that if you do save your eStatement on your computer, that it is in a folder that only you can access. You should not save an eStatement to a computer that other members of the public have access to.

 

By opting to receive eStatements you are agreeing to accept the eStatement terms and conditions  of the service. It is your responsibility to check online for your most recent statement.

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Is there a cost associated with receiving eStatements?

There is no charge for signing up for and receiving eStatements.
When you sign up for eStatements, you are switching your agreed method of delivery from paper to online. It is your responsibility to view your recent statements by logging in to Online Banking.

If you need a paper statement after receiving an eStatement, you can order one through the 'order statement' option in Online Banking. This will produce what is known as an 'out of course' statement and you will receive this in both paper format and as an eStatement.

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What is Adobe PDF Format?

Adobe PDF is the format used to display eStatements. If you don't already have the Adobe Acrobat program on your computer, you will need to download it. This program makes sure that your eStatement displays correctly every time. For more information on downloading and using Adobe Acrobat please refer to the Adobe website.

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How do I sign up for eStatements?

You will need a code card to sign up for eStatements.

  1. Log in to Online Banking and select 'Statements' on the left hand navigation bar.
  2. Select the 'eStatements' tab located at the top of this screen.
  3. Select 'register all accounts for eStatements' or select one account from the account list available.
  4. Read and agree to the terms and conditions, and select "next" to continue.
  5. Enter the requested code from your code card, and select "confirm".
  6. You will then be returned to the confirmation screen with a message to confirm that you have been successfully registered to receive eStatements.

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How do I view my eStatement?

Viewing your eStatements is easy!

  1. Log in to Online Banking, select 'Statements' on the left hand navigation bar.
  2. Select the 'eStatements' tab at the top of this page
  3. Select 'View/download eStatements' for the statement you would like to view
  4. Enter the requested codes from your code card  .
  5. A screen listing the available eStatements will be displayed to you. To view a particular eStatement select 'view' to the right of the eStatement you wish to view.
  6. The eStatement will be opened in a new window in PDF format.
  7. If you wish to view eStatements on alternative account(s) or credit card(s) you can select the account/credit card from the drop down list at the top of the screen and a screen listing the corresponding eStatements will be displayed to you. You will not be required to enter codes from your code card unless you navigate out of this eStatements screen.
  8. Once you have finished viewing your eStatement, you must close the eStatement browser window. It will not automatically close when you log out of Online Banking.

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Is special software required to view my eStatement online?

Your eStatement will be presented in Adobe PDF format; to view this you will need Adobe Acrobat Reader.  To find out more about Adobe Acrobat visit the Adobe website

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Do I have to sign up each of my accounts separately for eStatements?

No, you can register all your eligible accounts together or separately for eStatements. You will need a code card to sign up for eStatements

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Will I continue to receive my paper statement in the post if I sign up for eStatements?

Once you have signed-up for eStatements your paper statement will no longer be posted to you.

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How do I go back to receiving paper statements in the post instead of eStatements?

If for any reason you want to change back to receiving statements by post, contact us on 028 9034 6034 or 028 9024 1822 for your credit card

Once you have changed back to receiving paper statements you will no longer be able to access your eStatements online. You may wish to print your old eStatements before reverting back to paper so that you have a copy. If you require a paper version of an old eStatement you can order one by contacting your branch. This will be a duplicate statement, and may incur a fee.

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How do I print or save my eStatement?

eStatements are displayed in Adobe PDF format and you can print or save them using your computer. Make sure if you save your eStatement on your computer, it is in a folder that only you can access. You should not save an eStatement to a computer that other members of the public have access to.

When printing your eStatement make sure you keep the paper version secure.

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How long will my eStatement be available to view online?

For bank accounts:
You will be able to view all statements issued to you for the past 24 months.

For credit cards:
You will be able to view all statements issued to you in the past 12 months.

A maximum of 28 eStatements will be listed on one page. Where you have more than 28 eStatements, a drop down menu will categorise your eStatements into the months they were issued.

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What if I need to see past statements?

For Bank Accounts:
Your eStatements will be available to view online for 24 months. If you require a paper version of an older statement, you can order one by contacting your branch . This will be a copy statement and may incur a fee.

For credit cards:
Your eStatements will be available to view online for 12 months. If you require a paper version of an older statement, you can order one by contacting Card Services on 028 9024 1822. This will be a copy statement and may incur a fee.

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Can statements on a joint account be changed to eStatements instead of being posted to each account holder?

If you want to change your joint account statements to eStatements, the following will apply:

  • If your joint account is set up as 'two or more to sign' then no one account holder can request eStatements on this account.
  • If your joint account is set up as 'any party to sign' then any of the account holders can change to eStatements through Online Banking.

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How will I know if I have already viewed an eStatement?

If you have previously viewed an eStatement the word 'Yes' will be displayed in the 'viewed' column.  If you have not viewed the eStatement the word 'No' is displayed in the viewed column on the eStatements screen.

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How often will I get new eStatements

Your statements will be available for viewing online as frequently as you currently receive them by post.

You will receive a text message when a new statement is available to view.

If you wish to change how often you receive your statements, contact your branch.

Your credit card eStatement will be available for viewing online on a monthly basis.

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Can this service be withdrawn for any reason?

First Trust Bank can, if necessary, suspend your access to eStatements during which time you will revert to receiving paper statements by post.

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What terms and conditions apply?

Select here to view the eStatement terms and conditions.

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