You can choose to receive your bank and credit card statements through Online Banking instead of receiving paper statements by post.
To register for eStatements:
An eStatement is an electronic version of your printed bank account or credit card statement. For security reasons, we will not include your name, address or the first five digits of your account number on your eStatement. We will not include your name and address or, if applicable, the authorised user's name on your credit card eStatement. Your full credit card number will not be displayed, only the first six and the last four digits will be shown.
All eStatements are displayed in Adobe PDF format. You can print or save your eStatement using your computer. Make sure that if you do save your eStatement on your computer, that it is in a folder that only you can access. You should not save an eStatement to a computer that other members of the public have access to.
By opting to receive eStatements you are agreeing to accept the eStatement terms and conditions of the service. It is your responsibility to check online for your most recent statement.
There is no charge for signing up for and receiving eStatements.
When you sign up for eStatements, you are switching your agreed method of delivery from paper to online. It is your responsibility to view your recent statements by logging in to Online Banking.
If you need a paper statement after receiving an eStatement, you can order one through the 'order statement' option in Online Banking. This will produce what is known as an 'out of course' statement and you will receive this in both paper format and as an eStatement.
Adobe PDF is the format used to display eStatements. If you don't already have the Adobe Acrobat program on your computer, you will need to download it. This program makes sure that your eStatement displays correctly every time. For more information on downloading and using Adobe Acrobat please refer to the Adobe website.
You will need a code card to sign up for eStatements.
Viewing your eStatements is easy!
Your eStatement will be presented in Adobe PDF format; to view this you will need Adobe Acrobat Reader. To find out more about Adobe Acrobat visit the Adobe website
No, you can register all your eligible accounts together or separately for eStatements. You will need a code card to sign up for eStatements
Once you have signed-up for eStatements your paper statement will no longer be posted to you.
If for any reason you want to change back to receiving statements by post, contact us on 028 9034 6034 or 028 9024 1822 for your credit card
Once you have changed back to receiving paper statements you will no longer be able to access your eStatements online. You may wish to print your old eStatements before reverting back to paper so that you have a copy. If you require a paper version of an old eStatement you can order one by contacting your branch. This will be a duplicate statement, and may incur a fee.
eStatements are displayed in Adobe PDF format and you can print or save them using your computer. Make sure if you save your eStatement on your computer, it is in a folder that only you can access. You should not save an eStatement to a computer that other members of the public have access to.
When printing your eStatement make sure you keep the paper version secure.
For bank accounts:
You will be able to view all statements issued to you for the past 24 months.
For credit cards:
You will be able to view all statements issued to you in the past 12 months.
A maximum of 28 eStatements will be listed on one page. Where you have more than 28 eStatements, a drop down menu will categorise your eStatements into the months they were issued.
For Bank Accounts:
Your eStatements will be available to view online for 24 months. If you require a paper version of an older statement, you can order one by contacting your branch . This will be a copy statement and may incur a fee.
For credit cards:
Your eStatements will be available to view online for 12 months. If you require a paper version of an older statement, you can order one by contacting Card Services on 028 9024 1822. This will be a copy statement and may incur a fee.
If you want to change your joint account statements to eStatements, the following will apply:
If you have previously viewed an eStatement the word 'Yes' will be displayed in the 'viewed' column. If you have not viewed the eStatement the word 'No' is displayed in the viewed column on the eStatements screen.
Your statements will be available for viewing online as frequently as you currently receive them by post.
You will receive a text message when a new statement is available to view.
If you wish to change how often you receive your statements, contact your branch.
Your credit card eStatement will be available for viewing online on a monthly basis.
First Trust Bank can, if necessary, suspend your access to eStatements during which time you will revert to receiving paper statements by post.
Select here to view the eStatement terms and conditions.