FTB logo: Navigates to the FTB home page

Online Banking

FAQs

eStatements

Sign up for eStatements, to eliminate clutter and reduce paper waste.

You can now sign-up to receive eStatements on Personal bank accounts and credit cards so you receive them online instead of receiving paper statements by post. eStatements are a great opportunity for you to reduce the impact of your banking on the environment.

To sign up to eStatements:

  • Log in to Online Banking
  • Click on 'Statements' on the left hand navigation bar
  • Click the eStatements tab located at the top of the screen
  • Register all your accounts for eStatements or select the accounts you would like to set up with eStatements.

Questions

Answers

What are eStatements?

An eStatement is an exact replica of your printed bank account or credit card statement. For security reasons, we will not include your name, address and the first five digits of your account number on your bank account eStatements and will not include your name and address (if applicable, the authorised user's name) on your credit card eStatement, your full credit card number will also not be displayed, only the first six and the last four digits will be shown.

 

All eStatements are displayed in  Adobe PDF format.  You can print or save your eStatement, using your home or work computer. Make sure that if you do save your eStatement on your computer, that it is in a folder that only you can access. You should not save an eStatement to a computer that other members of the public have access to.

 

By opting to receive eStatements you are agreeing to accept the eStatement Terms and Conditions  of the service. It is your responsibility to check online for your most recent statement.

Back to top

Is there a cost associated with receiving eStatements?

There is no charge for signing up for and receiving eStatements.
When you sign up for eStatements, you are switching your agreed method of delivery from paper to online. It is your responsibility to view your recent statements by logging in to Online Banking.

If you need a paper statement after receiving an eStatement, you can order one through the 'order paper statement' option in Online Banking. This will produce what is known as an 'out of course' statement and you will receive this in both paper format and as an eStatement.

Back to top

What is Adobe PDF Format?

Adobe PDF is the format used to display eStatements. If you don't already have the Adobe Acrobat program on your computer, you will have to download it. This program makes sure that your eStatement displays correctly every time. For more information on downloading and using Adobe Acrobat please refer to the Adobe website.

Back to top

Will my eStatement look the same as my printed statement?

An eStatement is an exact replica of your printed bank account or credit card statement. For security reasons, we will not include your name, address and the first five digits of your account number on your bank account eStatements and will not include your name and address (if applicable, the authorised user's name) on your credit card eStatement, your full credit card number will also not be displayed, only the first six and the last four digits will be shown.

Back to top

How do I order a paper copy of my statement?

You can print your eStatements using your own computer and printer. If you would like a paper version of your bank statement to be issued to you by post you can order one by contacting your branch. This will be a duplicate statement and will incur a fee.

Back to top

What does signing up for eStatements mean?

Once you have signed-up for eStatements, you will no longer receive paper statements by post, instead you can view your statement online using Online Banking. You will be responsible for viewing your recent statements by logging in to Online Banking.

Back to top

How do I sign up for eStatements?

You will need a code card to sign up for eStatements.

  1. Log in to Online Banking and click 'Statements' on the left hand navigation bar.
  2. Click the 'eStatements' tab located at the top of this screen.
  3. Click 'register all accounts for eStatements' or select one account from the account list available.
  4. Read the Terms and Conditions, and click "Next" to continue.
  5. Enter the requested code from your code card, and click "confirm".
  6. You will then be returned to the confirmation screen with a message to confirm that you have been successfully set-up.

You can also sign up for credit card eStatements under the 'Manage My Accounts section'. For instructions on how to do this please click here.

Back to top

How long before I can view my eStatements?

Once you have signed up for eStatements for bank accounts you will be able to view any statements issued to you since August 2009.

Once you have signed up for eStatements for credit cards you will be able to view any statements issued to you since August 2009.

A maximum of 28 bank account eStatements can be viewed online on one page. Where you have more than 28 statements a drop down menu will appear with a list of months and you will be presented with statements issued in particular months.

Back to top

How do I view my eStatement?

Viewing your eStatements is easy!

  1. Log in to Online Banking, click 'Statements' on the left hand navigation bar.
  2. Click the 'eStatements' tab at the top of this page
  3. Click 'view/download eStatements' for the statement you would like to view
  4. Enter the requested code from your code card  .
  5. A screen listing the available eStatements will be displayed to you. To view a particular eStatement click on 'View' to the right of the eStatement you wish to view.
  6. The eStatement will be opened in a new window in PDF format.
  7. If you wish to view eStatements on alternative account(s) or credit card(s) you can select the account/credit card from the drop down list at the top of the screen and a screen listing the corresponding eStatements will be displayed to you. You will not be required to enter another code from your code card unless you navigate out of this eStatements screen.
  8. Once you have finished viewing your eStatement, you must close the eStatement browser window. It will not automatically close when you log out of Online Banking.

Back to top

Is special software required to view my eStatement online?

Your eStatement will be presented in Adobe PDF format; to view this you will need Adobe Acrobat Reader.  To find out more about Adobe Acrobat visit the Adobe website on http://www.acrobat.com

Back to top

Do I have to sign up each of my accounts separately for eStatements?

No, you can register all your eligible accounts together or separately for eStatements. You will need a code card to sign up for eStatements

Back to top

Will I continue to receive my paper statement in the post if I sign up for eStatements?

Once you have signed-up for eStatements your paper statement will no longer be posted to you. You will be able to view your statements online using Online Banking.

Back to top

How do I go back to receiving paper statements in the post instead of eStatements?

If for any reason you want to revert back to receiving bank statements by post then you can do so by contacting us on 028 9034 6034.

If for any reason you want to revert back to receiving credit card statements by post then you can do so by contacting our card services team on 028 9024 1822.

Once you have reverted back to receiving paper statements you will no longer be able to access your eStatements online, so you may wish to print your old eStatements, before reverting back to paper, so that you have a copy.  If you require a paper version of an old eStatement to be issued to you by post you can order one by contacting your branch. This will be a duplicate statement, and will incur a fee.

Paper statements will be posted to your last recorded postal address so make sure that your address is correct, and notify us if you have changed address.

Back to top

How do I print or save my eStatement?

eStatements are displayed in Adobe PDF format and you can print or save them using your home or work computer. Make sure that if you do save your eStatement on your computer, that it is in a folder that only you can access.  You should not save an eStatement to a computer that other members of the public have access to.

When printing your eStatement make sure that you keep the paper version secure.

Back to top

For how long will my eStatement be available to view online?

Your eStatements will be displayed as a list of links issued by date order, which you can click to view the eStatement of interest to you.  When the list shows the maximum number of history of statements and a new statement is made available, the oldest will be removed and the most recent will be added to the list. 

For bank accounts:
A maximum of 24 months history of your eStatements will be held for viewing online at any one time.

For credit cards:
A maximum of 12 months history of your eStatements will be held for viewing online at any one time.

A maximum of 28 eStatements will be held for viewing online on one page. Where you have more than 28 statements a drop down menu will appear with a list of months and you will be presented with the statements issued in particular months.   

Back to top

What if I need to see past statements?

For Bank Accounts:
A maximum of 24 months of your eStatements will be held for viewing online. If you require a paper version of an older statement to be issued to you by post you can order one by contacting your branch . This will be a duplicate statement and will incur a fee.

For credit cards:
A maximum of 12 months of your eStatements will be held for viewing online. If you require a paper version of an older statement to be issued to you by post you can order one by contacting card services on 028 9024 1822. This will be a duplicate statement and will incur a fee.

Back to top

Can statements on a joint account be changed to eStatements instead of being posted to each joint holder?

If you want to change your joint account Bank statements to eStatements the following will apply:

  • If your joint account is set up as, two or more to sign then no one account holder can request the bank statement on this account to be changed to eStatements on Online Banking.
  • If your joint account is set up as, two or more to sign but one account holder has access to their sole account via the joint profile then the sole account holder can only change their sole bank statement to eStatements through Online Banking.
  • If your joint account is set up as, any party to sign then all account holders can change bank statement to eStatements through Online Banking. If one account holder changes from bank statements to eStatements, it will apply for all joint account holders.

Back to top

Why can I not see the link to sign-up for credit card eStatements?

The eStatements service is available to primary cardholders on almost all First Trust Bank credit cards; however it is not available to authorised users and may not be available for your particular type of credit card. For more information contact our customer service adviser team on 028 9034 6034.

Back to top

How will I know if I have already viewed an eStatement?

If you have viewed a particular eStatement before the word 'Yes' will be displayed in the 'Viewed' column.  If you have not viewed the eStatement before the word 'No' is displayed in the Viewed column on the eStatements screen.

Back to top

Back to top

How frequent will my statements be available to be viewed online?

Your Statements will be available for viewing online as frequently as you currently receive them by post.

If you wish to change the frequency of when you receive your statements you can do so by contacting your branch.

Your credit card Statements will be available for viewing online on a monthly basis.

Back to top

What statements can I sign up to receive online?

Once you are a registered Online Banking customer you can sign up to receive eStatements for any of the eligible accounts on your Online Banking profile. A code card is required to sign up for eStatements

Back to top

Can this service be withdrawn for any reason?

First Trust Bank can, if necessary, suspend your access to eStatements during which time you will revert to the previous arrangement of receiving paper statements by post until further notice. These will be posted to your last recorded postal address so make sure that your address is correct, and notify us if you have changed address.

Back to top

What terms and conditions apply?

Click here to view the eStatement terms and conditions.

Back to top

Is my eStatement secure?

eStatements are displayed in Adobe PDF format and you can print or save them using your home or work computer. Make sure that if you do save your eStatement on your computer, that it is in a folder that only you can access. You should not save an eStatement to a computer that other members of the public have access to.

When printing your eStatement make sure that you keep the paper version secure.

Once you have finished viewing your eStatement, you must close the eStatement browser window - it will not automatically close when you log out of First Trust Bank Online Banking.

In some versions of Internet Explorer, PDF documents are not cleared from the temporary cache so a cached document may remain on the computer - to remove this you should clear the browser cache unless it clears automatically.

Back to top