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Online Banking

FAQs

Regular Payments

Online Banking offers you the ability to set up, amend and cancel regular payments online. Whether it is a regular payment for saving or paying your monthly rent, you can now update them from the comforts of your own home.

Questions

Answers

What is a regular payment?

A regular payment is an instruction given to your bank to debit your account and credit your chosen account for a fixed amount on a set frequency (weekly, monthly etc.).

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What are the fees associated with regular payments?

Regular payment set-up, amend and cancel functions on Online Banking are available Free of Charge. Please note that the standard automated/self service account transaction fee applies. Please see our booklet 'A Guide to Fees and Charges for Personal Current Accounts'.

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What is displayed when I click the 'manage my Regular Payments' option?

  • If you have active regular payments on your Online Banking profile you will see a list of these regular payments.
  • You can set-up a new regular payment by clicking the 'Set Up a new regular payment' button.
  • If you have inactive regular payments on your Online Banking profile you can view them here by clicking the 'inactive regular payments'  button.

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What does each status of a regular payment mean?

  • "Active" status indicates the regular payment is active/valid for the account and will be debited on the next defined payment date.
  • "Cancelled" status indicates the regular payment has been cancelled by the customer, or at the customer's request.
  • "Expired" status indicates the regular payment has matured or reached the final payment date.

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How do I set up a regular payment using Online Banking?

  1. Click 'Transfers & Payments' on the left-hand side menu.
  2. Click 'I want to set up a Regular Payment' or select the 'Manage my regular payment' tab and 'set up a new regular payment'.
  3. Upon completing all the mandatory fields (marked by an *) correctly, click the 'next' button.
  4. Enter the requested code from your code card to confirm set up and click confirm. 
  5. You will then be returned to the confirmation page with the message  'Your regular payment has been set-up successfully'.

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How do I amend a regular payment?

  1. Click 'Transfers & Payments' on the left-hand side menu.
  2. Click the 'Manage my Regular Payments' tab at the top of the page. All your active regular payments will be displayed.
  3. Click the 'amend' button beside the regular payment you would like to change. 
  4. The amend screen is displayed and the following fields can be updated

    - Sender Reference

    - Receiver Name

    - Receiver Reference

    - Payment Amount in pounds and pence

    Please note, if you wish to amend any other field in the regular payment, you will have to cancel the regular payment and set-up a new regular payment with the new details.
  5. Once you have made your changes, click the "next" button. The confirmation screen is displayed.
  6. Enter the requested digit from your PAC to accept these changes.
  7. You will then be returned to the confirmation page with the following message 'Your regular payment has been amended successfully'.

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How do I cancel a regular payment?

  1. Click 'Transfers & Payments' on the left hand side of the screen.
  2. Click the 'Manage my Regular Payments' tab at the top of this page.
  3. Click the "Cancel' button beside the regular payment you wish to cancel..
  4. Enter the requested digit from your PAC to confirm the cancelation
  5. You will then be returned to the confirmation screen with the message 'Your request to cancel a regular payment has been accepted'

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How do I view all the details of an active regular payment on an account?

  1. Click the 'Transfers & Payments' option which is located on the left hand side menu.
  2. Click the 'Manage my Regular Payments' tab located at the top of this page.
  3. A list of active regular payments is presented to you in a table. Click on 'more info' and all the details of the regular payment will be presented to you.

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What details does my regular payment history log display?

The regular payment history log records the changes that have been made to the selected regular payment. For each change made, it stores the date and time, the action completed, the details amended and the channel used to complete the change. All regular payment instructions inputted by you on Online Banking will list Internet as the channel.

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How long does it take to set up/amend/cancel a regular payment?


Set up
A regular payment can be set-up for the next banking day if processed before 20.00 local time on a banking day. Should the date you select be a weekend or bank holiday, your account will be debited on the next banking day.

Example 1: If you set up a regular payment before 20.00 on a Friday, the earliest this first payment can be processed is the following Monday, if it is not a bank holiday

Example 2: If you set up a regular payment after 20.00 on a Friday, the earliest this first payment can be processed is the following Tuesday, if Monday is not a bank holiday.

Amend/Cancel
Regular payment amendments and cancellations can take up to a maximum of 3 banking days to be processed.

Example 1: If you amend/cancel a regular payment on a Wednesday before 20.00, whereby the next payment date is Thursday or a later date, this change will take effect immediately.

Example 2: If you amend/cancel a regular payment on a Saturday, whereby the next payment date is Monday, this change will not take effect for Monday, but will be effective for the following payment date.

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Why am I unable to amend or cancel a regular payment through to my Credit Card account?

Direct debit is the payment mechanism used  to make regular credit card payments. Please contact Card Services on 028 9024 1822 if you wish to set up a direct debit on your Credit Card account.

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Is there a daily regular payment set-up/amend limit?

The maximum amount for a regular payment that may be set-up/amended on your Online Banking is limited on aggregate to £2,000 in any banking day.

Example: You can set-up a regular payment for £1,000 and amend a regular payment for £1,000 on a single banking day.

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What is the purpose of the "Number of Payments" field in the set-up screen?

This is an optional field and can be used for calculating the final payment date of a regular payment or determining the number of payments made to the receiver's account.

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What will happen if I have insufficient funds in my account to pay my regular payment?

On the second consecutive failure of your regular payment for insufficient funds, you will receive a letter advising you if the regular payment fails for a third consecutive time due to insufficient funds, the regular payment will be cancelled without further notice.

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Useful Contacts

For any queries relating to regular payments on Online Banking, please contact 028 9034 6034

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