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Online Banking

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New Internet Banking site text display problems - Windows Vista (IE7)

A small number of customers have reported problems with incorrectly displayed text and images when viewing the New Online Banking site. This only occurs when customers use Microsoft Vista with the Internet Explorer 7 browser.

This problem occurs because of a setting on the Microsoft Vista Operating system which makes text and other items, such as icons appear to be very large on your screen. It does not just affect Online Banking, you may also have noticed display problems on other websites.

Please note if you are using a work computer you will require administrator access to make the changes below. If you do not have administrator access for your computer please contact your IT department for assistance

To fix this issue please follow the steps below:

  • Click the Start button (Windows symbol) at bottom left of your computer screen.
  • Click on "Control Panel".
  • Click on either "Appearance and Personalization" and then "Personalization" on the next screen, or you may just be given the option to click "Personalization" at step 3 - this will depend on the operating system layout that you have.
  • In the left panel, click "Adjust font size (DPI)"
  • In the "DPI Scaling" box that appears, click "Default scale (96 DPI)-fit more information", and then click "OK"
  • You will be given the option to restart Windows. You will need to restart Windows for the changes to take affect
  • Once you have restarted you should log in to New Online Banking by going to www.firsttrustbank.co.uk

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Unsupported Browser Action

The error message 'you have been logged out of Online Banking due to an unsupported browser action' can occur for a number of reasons

  • If you click on the Back button which appears at the top of your browser window.
  • If 'cookies' are not enabled. For instructions on how to check your cookies please click here.

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JavaScript needs to be enabled

Online Banking has been designed to work with the help of JavaScript.

At the moment, without JavaScript certain functions and processes within the site will not work. To enable JavaScript please follow the instructions below.

Internet Explorer 6 & 7 on Windows

  • From the toolbar menu, click on the tools button
  • Select 'Internet Options'
  • Select the 'security' tab
  • Click the 'custom level' button
  • Scroll down to the 'scripting' section
  • Ensure you have enable under active scripting checked.

Mozilla Firefox

  • From the toolbar menu, click the tools button
  • Select 'options'
  • Select the 'content' tab
  • Ensure you have 'enable javascript' checked.

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Incorrect Details

This error message is displayed when there is a discrepancy between the information you have inputted and the information held on our Online Banking customer database.

To correct this error please call our Customer Service Advisers on 028 9034 6034.

You will be asked to enter your Registration Number and the requested digits of your PAC. You should then dial 0 for a Customer Service Adviser.

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Error messages


Error message: Ref 3

The line of accounts you have set up to view has been closed or changed. Contact our Customer Service Adviser team on 028 9034 6034

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Error message: Ref 2033

 

FTB aim to provide the Internet Banking service for a minimum of 20 hours daily from 7am to 3am the next morning.

Between the off-peak hours of 3am and 7am it is sometimes necessary to stop the service to facilitate system updates.

During this period, the FTB Phone Banking service is available.

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