Lost and stolen cards

We provide assistance to our card holders 24 hours a day, 365 days a year.

If you lose your card

Travelling away from home for business or pleasure can be a very enjoyable experience. No one wants a holiday spoilt or a business trip wasted because of unforeseen events like losing your card.

If you're close to home...

Immediately contact us on 028 9033 0099 to report the loss or theft and arrange for a replacement card to be mailed to you. You should keep a copy of our customer service phone number, and your credit card account number in a convenient place -- separate from your card.

If you're travelling away from home...

For Visa Cardholders

If your card is lost or stolen while abroad, you should contact either us on
0044 28 9033 0099 or your nearest VISA Travel Service Centre. Visa Travel Service Centres are open 24 hours a day, every day. The VISA Travel Service Centre will contact your credit card company immediately on your behalf and, if necessary, will forward a brief message to your family or organisation. This cover provides you with emergency cash normally within 48 hours and in most countries, up to US$5000 (subject to your available credit limit) at any bank displaying a Visa logo, should your card be lost or stolen. 24 hours a day, 7 days a week, a customer service representative will be on hand to help you.

Visa Travel Centre phone numbers:

Europe, Middle East and Africa
Dial the operator and request a reverse charge* call to London UK:
00-207-225-8845

USA, Alaska and Hawaii
Dial (Toll Free call):
001-800-847-2911

Canada
Dial (Toll Free call):
001-800 847 2911

Elsewhere
Dial the operator and request a reverse charge* call to USA-
410 -581-9994 or 410-581-3836
* (Reverse charge facilities are not available in certain countries)

The VISA Travel Service Centre's worldwide network of toll-free telephone numbers makes contacting one of their Global Assistance Centres easy. And once your call is answered, they have multilingual customer service representatives, who are ready to assist you in your native language.

For MasterCard Cardholders

If your MasterCard card is lost or stolen while abroad, this cover provides you with emergency cash normally within 48 hours and in most countries, up to US$5000 (subject to your available credit limit) at any bank displaying a MasterCard logo, should your card be lost or stolen. Should you need to avail of this service please contact:

MasterCard Voice Services Centre
Tel: 1 314 275 66 90
Fax: 1 314 275 62 28

This service is available 24 hours a day, seven days a week

First Trust Bank is a trademark of AIB Group (UK) p.l.c. (a wholly owned subsidiary of Allied Irish Banks, p.l.c.), incorporated in Northern Ireland. Registered Office, 4 Queen's Square, Belfast, BT1 3DJ. Registered Number, NI 18800. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. First Trust Bank is covered by the Financial Services Compensation Scheme, established under the Financial Services and Markets Act 2000.

First Trust Bank subscribes to the Lending Code and is covered by the Financial Ombudsman Service. Details of the Lending Code are available on request from any First Trust Bank branch or from the Lending Standards Board.

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