We are increasingly receiving reports from our customers that they are getting emails or text messages branded as being from First Trust Bank. The emails often ask the person to whom they are sent to click a link which opens a bogus website. The aim of the emails and texts are to encourage Online banking users to give away security and log-in details such as their registration number, PAC or individual codes from their code card.
First Trust Bank will never ask for your log-in or security information by email or text message. If you receive an email or text message which has any resemblance to what is described above you should not respond to it and we recommend you follow the advice below.
What should you do if you are presented with a fraudulent screen on your computer?
What should you do if you receive a suspicious email?
What should you do if you receive a suspicious text?
What should you do if you have entered your security details into a fraudulent screen?
Our Email Policy
First Trust Bank NEVER uses email to communicate with customers on security matters and NEVER asks customers to disclose their Online Banking log-in or security details via email.
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Terms and Conditions apply.
Please view the Terms and Conditions for Online and Phoneline Banking in our Important Information section below.