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Important Fraud Alert from First Trust Bank

Updated November 2007

E-Mail Scam

It has come to our attention that an e-mail branded as being from First Trust Bank is being circulated. This e-mail claims to offer a job with First Trust Bank with very generous terms. This e-mail is not genuine and anyone receiving the e-mail should not respond to it and should delete it immediately. First Trust Bank never offer positions within the company in this way.

Our E-Mail Policy

Please remember First Trust Bank NEVER asks customers to enter their Internet Banking log-in details or user access codes through e-mail.

Contact us...

If you receive an e-mail that appears to be from First Trust Bank, which you believe to be fraudulent, please notify us, attaching the e-mail, at alert@aib.ie.

 

- - - - Fraud Alert - - - -

It has come to our attention via our 24 hour Internet monitoring system that a bogus Online Banking website for Allied Irish Bank (GB) had been posted. 

In addition some customers had received an e-mail purporting to be from Allied Irish Bank (GB) asking the customer to select a link in order to confirm their customer details. This is known as a Phishing e-mail attack.

If you receive an e-mail or pop up window that differs from our standard log in page DO NOT ENTER ANY DETAILS. If you receive an email that appears to be from Allied Irish Bank (GB), which you believe to be fraudulent, please notify us, attaching the e-mail, at alert@aib.ie and then delete the e-mail immediately without selecting any links or attachments.

The bogus Online Banking website has now been disabled, an example of what the web page looked like is shown below:

Screen Shot

This screen is similar to the legitimate Online Banking log in screen however the address at the top of the screen is not an Allied Irish Bank (GB) address and there is no padlock at the bottom to indicate a secure internet session.

The screen requests your Registration Number, full Personal Access Code (PAC) and four digits of the unique personal details you provided.  We will only ask you for your eight digit Registration Number as part of the Log in Step 1 of 2.

We will never ask you for ALL five digits of your PAC number on one screen.


An example of the Phishing e-mail is shown below:

----- Original Message -----

From: Allied Irish Bank Plc
To:
Sent: Thursday, February 01, 2007 11:41 AM
Subject: INTERNET BANK UPDATE

Dear Customer,

We are currently upgrading our online banking services and due to the process of this service, we sincerely call your attention to follow below link to reconfirm your online account details hence failure to confirm the online banking details may leads to temporarily suspended you from acessing your online account.

http://www.onlinebanking.aibgb.co.uk/hb1/gb/Update.htm

We use the latest security measures to ensure that your online banking experience is safe and secure. The administration asks you to accept our apologies for the inconvenience caused and expresses gratitude for cooperation.

More and more people are enjoying the convenience that Internet Banking brings. So don't get left behind - move over to the easy, quick and secure way to manage your money by logging in to Internet Banking at aibgb.co.uk today.

Yours sincerely,
Mark Baum
Internet Banking Manager

 

First Trust Bank NEVER asks customers to enter their Online Banking log-in details via an email.


What should you do if you receive a suspicious email or fraudulent screen on your computer?

Steps:-

1. Do not enter any details on the fraudulent screen. Do not select any links. Do not open any attachments. Delete the email.
2. Contact the First Trust Bank Online Banking team using our secure contact form or contact us by telephone at 028 9034 6034.

What should you do if you have entered your security details into the fraudulent screen?

Steps:-

1. Contact First Trust Bank by telephone at 028 9034 6034 immediately and we will re-issue a new Registration Number and a new Personal Access Code (PAC) allowing you to continue using our Online Banking service.
2. Do not use your existing Registration Number and PAC again.
3. Once you receive your new Registration Number and PAC it is secure to use your Online Banking service again.

 

For more information on Online Banking Security  Click Here

 

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