Security Centre
Code Card
The Code Card is an additional layer of security which enables us to offer customers an extensive range of services through AIB, First Trust Bank and Allied Irish Bank (GB) Internet Banking.
The 'Code Card' is a card that contains a list of 100 individual code numbers. The Code Card is unique for every customer and each code on the Code Card will only ever be used once. We have combined information that only you know (your Registration Number and Personal Access Code) with information that you will now have in your possession (the Code Card). This is known as '2nd Factor Authentication'.
You will be required to enter 2 codes from your Code Card to complete certain transactions on Internet Banking.
Important Points to Remember
DO NOT disclose ANY of your personal or security details including your Personal Access Code (PAC) or codes from your Code Card to any third party.
DO NOT ENTER a code(s) from your Code Card at Log In.
DO contact us if you receive a fraudulent email or if you see any suspicious activity when using Internet Banking.
If you receive an email requesting these details, do not click on any links, do not open any attachments and do not reply to the email. Immediately forward it to alert@aib.ie, delete the email and contact us on the numbers below.
If you notice any unusual or suspicious activity when using Internet Banking, stop using the computer and immediately contact us on the numbers below.
AIB (ROI) 0818 724 724 or +353 1 771 2424,
First Trust Bank 028 9034 6034(8.30 to 17.00 Mon to Fri)
Allied Irish Bank (GB) 028 9034 6060(08.30 to 17.00 Mon to Fri)
Code Card enables us to offer our customers, timesaving and secure services.
Questions
- Why do I need a Code Card?
- How can I order a Code Card?
- How will I get my Code Card?
- Where should I keep my Code Card?
- When will I be asked for a code from my Code Card?
- How do I use my Code Card?
- Will I need my Code Card every time I log in to Internet Banking?
- What happens if I enter the wrong code from my Code Card?
- What happens if my Code Card is lost or stolen?
- What happens when I use up all the codes on my Code Card?
- Who can I contact if I need assistance using my Code Card?
Answers
Why do I need a Code Card?
You need a Code Card if you want to use the following services on AIB, First Trust Bank or Allied Irish Bank (GB) Internet Banking.
- One-off transfers to other bank accounts.
- International Payments (AIB ROI only).
- Setting up a Standing Order.
- Apply for a Credit Card online(AIB ROI only).
- Set up and view eStatements online.
- Self Service options such as the ability to set-up Bank and Credit Card accounts to which you can then transfer money.
When you select one of the above services we will remind you that you need a Code Card to use the service. Depending on the service selected you will be asked to enter either one or two codes from your Code Card to complete the transaction.
How can I order a Code Card?
If you have never previously had a Code Card you can order the first card online, through AIB, First Trust Bank or Allied Irish Bank (GB) Internet Banking.
The card can be ordered anytime when you select one of the services which require a code from the Code Card. We will remind you that you need a Code Card to use the service and we will give you the option to order one immediately.
You can also order a Code Card over the telephone by contacting a Customer Service Adviser at the following numbers:
AIB (ROI) 0818 724 724 or +353 1 771 2424,(24hours, 7 days a week),
First Trust Bank 028 9034 6034 (08.30 to 17.00 Mon to Fri)
Allied Irish Bank (GB) 028 9034 6060 (08.30 to 17.00 Mon to Fri)
How will I get my Code Card?
You should receive your Code Card in the post within 3-4 business days.
If you do not receive your Code Card within this timeframe, please contact a Customer Service Adviser at the following numbers:
Where should I keep my Code Card?
Your Code Card should be kept in a secure place and the codes on the card should never be divulged to any third party. It can be carried with you in your wallet or purse, allowing you to use the services which require a code(s) from your Code Card at any time.
When will I be asked for a code from my Code Card?
You will be asked for a code(s) from your Code Card to complete the following services:
- One-off transfers to other bank accounts (2 codes required).
- International Payments (2 codes required ? please note only one code is required when re-using previously completed International Payments) - (AIB ROI only).
- Setting up a Standing Order.
- Applying for a Credit Card online - (AIB ROI only).
- Setting up and viewing eStatements online.
- Self Service options such as the ability to set-up Bank and Credit Card accounts to which you can then transfer money (2 codes required).
You will not be asked for a code from your Code Card to use the other services available through Phone & Internet Banking, other than those listed above.
How do I use my Code Card?
Once you have ordered and received your Code Card, you will be asked to enter a random code(s) from your Code Card when using one of the services listed in the previous section.
You should input the 4-digit code corresponding to the Code Number on your Code Card to confirm a transaction or to apply for a service.
If the code(s) you entered are correct, your transaction/application will be completed successfully. It's that simple.
If the code you entered is incorrect you will have 2 more attempts to enter the correct code.
If you are not successful on the next 2 attempts when entering a code from your Code Card, your transaction will not be processed and your Code Card will be 'locked'. You will be advised to contact a Customer Service Adviser on one of the following numbers:
AIB (ROI) 0818 724 724 or +353 1 771 2424, (24hours, 7 days a week)
First Trust Bank 028 9034 6034 (08.30 to 17.00 Mon to Fri)
Allied Irish Bank (GB) 028 9034 6060 (08.30 to 17.00 Mon to Fri)
Will I need my Code Card every time I log in to Internet Banking?
No. You will NOT be asked to enter a code from your Code Card to log in to Phone & Internet Banking nor will you be asked for a code from your Code Card for services on Phone & Internet Banking, other than those listed above.
What happens if I enter the wrong code from my Code Card?
If the code you entered is incorrect on your first attempt to confirm a transaction or apply for a service, you will have 2 further attempts to enter the correct code.
If you are not successful on the 3rd attempt at entering a code from your Code Card your transaction will not be processed and your Code Card will be 'locked'. You will be advised to contact a Customer Service Adviser on one of the following numbers:
AIB (ROI) 0818 724 724 or +353 1 771 2424,(24hours, 7days a week)
First Trust Bank 028 9034 6034 (08.30 to 17.00 Mon to Fri)
Allied Irish Bank (GB) 028 9034 6060 (08.30 to 17.00 Mon to Fri)
What happens if my Code Card is lost or stolen?
If your Code Card is lost or stolen please contact a member of our Customer Service Adviser team immediately on one of the following numbers:
AIB (ROI) 0818 724 724 or +353 1 771 2424, (24hours, 7days a week)
First Trust Bank 028 9034 6034 (08.30 to 17.00 Mon to Fri)
Allied Irish Bank (GB) 028 9034 6060 (08.30 to 17.00 Mon to Fri)
Our Customer Service Adviser team will cancel your Code Card straight away and upon your request order a new Code Card.
What happens when I use up all the codes on my Code Card?
To make things even more secure, your Code Card has a limited life - each code can be used just once. When you have used up most of your codes, you will automatically be issued with a new Code Card. So you don't need to worry about running out of codes or ordering another Code Card.
Who can I contact if I need assistance using my Code Card?
Our Phone & Internet Banking Customer Service Adviser teams are available at the following numbers:
AIB (ROI) 0818 724 724 or +353 1 771 2424 (24hours, 7days a week),
First Trust Bank 028 9034 6034 (08.30 to 17.00 Mon to Fri)
Allied Irish Bank (GB) 028 9034 6060 (08.30 to 17.00 Mon to Fri)
They will be happy to assist you if you have any further queries relating to your Code Card.