Security Centre
Alert - May 2013
At AIB we take security seriously. We aim to protect you against the threats associated with internet fraud. However, it's important that you also take care to guard your information against internet fraudsters. Here, you will find details of specific current security threats to our internet banking customers and alerts that you should be aware of.
Pop Up Alert
AIB is aware of recent reports of a fraudulent pop up window that appears while logged in to AIB Internet Banking.
A recent example of the pop up states 'that the Code Card associated with your account is due to expire in the next 30days.'. The pop up then directs you to enter all five digits of your Personal Access Code (PAC) and 100 digits from your AIB Code Card to allow you to access your account.
These pop up messages are NOT from AIB, they are a fraudulent attempt to obtain your banking details and are caused by malware which has infected your computer. (Malware refers to software programs designed to damage or do other unwanted actions on a computer system. Common examples of malware include viruses, worms, trojan horses and spyware).
DO NOT enter your code card details into the fraudulent pop up window.
DO contact us immediately if you are presented a pop up window within Internet Banking.
DO run a scan from your anti-virus software to help detect any viruses which may be on your computer.
DO NOT log on to AIB Internet Banking from the infected computer until all viruses have been professionally removed.
Text Message Alert
Beware of fraudulent text messages claiming to be from AIB
AIB is aware that a number of fraudulent text messages are being circulated purporting to be from AIB. Examples of the text messages include:
- Sign up now for the AIB Card reader, which offers extended security when using AIB Internet Banking services.
- Your access to AIB Internet Banking has been suspended because your AIB Code Card has expired.
The text message contains a link which will bring you to a fraudulent website and request you to enter your Registration Number, Full Personal Access Code (PAC) and 100 codes from your Code Card.
These text messages are NOT from AIB. They are a fraudulent attempt to obtain your banking details.
Remember AIB will never send a text message in relation to your AIB Internet Banking.
DO NOT RESPOND to the text or CLICK ON ANY LINKS in the text.
DO NOT log in to the FAKE website from your computer.
REMEMBER to log in to AIB Internet Banking at www.aib.ie/internetbanking ONLY.
Email Alert
It has come to our attention that a number of fraudulent (Phishing) emails purporting to be from Allied Irish Banks p.l.c. are in circulation.
These emails require your AIB Internet Banking log in details and personal information. Please be aware that AIB Internet Banking will NEVER request your full PAC or Code Card details by email or phone.
Recent examples of the subject headings of some of these fraudulent (phishing) emails are:
- Account Locked
- Mobile Phone Number not on profile
- AIB Internet Security Update
- Important information regarding your account
- Important Security Issue
(Please note: this is not an exclusive list of subject headings)
Examples of Phishing emails in circulation
Some of the fake messages in these fraudulent (phishing) emails are:
"Please be informed that we send emails asking you to verify your account maximum three times a year."
"Note that Your AIB CodeCard is about to expire. In order for it to remain active, Use the button below to Activate your CardCode and get Unlimited Access on your Internet Banking."
"Your Internet Banking access has been suspended due to many unsuccessful login attempts. You are kindly advised to follow the instructions below to reactivate your account. The activation form is attached to this email. Please download the attachment, open it, and follow the instructions on your screen."
These emails are NOT from AIB - they are a fraudulent attempt to obtain your banking details.
What should you do if you have received one of these emails?
DO NOT respond to the email or click on any links.
DO NOT open or download any attachments.
DO NOT provide any details.
Forward the email to alert@aib.ie and then delete it immediately.
Please remember AIB NEVER asks customers to enter their Internet Banking log in details or Code Card numbers via email or through a link in an email.
Click here for more information on Phishing
Fraudulent Phone Calls
It has come to our attention that a number of phone calls purporting to be from Allied Irish Banks p.l.c. are in circulation.
Upon answering the phone you may be greeted with an automated voice recording requesting your AIB Internet Banking log in details.
These are fake!
These phone calls are NOT from AIB - they are a fraudulent attempt to obtain your banking details.
What should you do if you have received one of these telephone calls?
DO NOT disclose any details
END the call and
CONTACT US immediately
Contact us
AIB Internet Banking Users: alert@aib.ie or telephone 0818 724 724.
AIB iBusiness Banking Users: Telephone: 1890 42 22 42
First Trust Bank Users: alert@aib.ie or 028 9034 6034 (08:30 to 17:00 Mon to Fri)
Allied Irish Bank (GB): alert@aib.ie or 028 9034 6060 (08:30 - 17:00 Mon to Fri)
Phone/Virus Scam
It has come to our attention that a number of phone calls claiming to be from Software or Anti-Virus companies are in circulation.
When you answer the phone, the caller will advise you that they are technical support and noticed from their records that you might need to have your computer updated. They usually include a threat such as telling you your whole system is about to collapse or that all of your passwords and security keys are going to be made known in the public domain unless you perform the required upgrade, etc. It is important to note, the caller is using this opportunity to install virus software to your computer to obtain your personal details.
You maybe lulled into a false sense of security by the caller. In some cases, they are able to provide you with personal information such as your credit card number or home address, etc.
The call can result, on occasion, with customers giving all their credit or debit card details or agreeing to make payments online via money transfer agents, for the service provided. At this stage the fraudster obtains the relevant card details through either the virus installed or indeed if you provide your card details. The fraudster will be able to complete further transactions on your card without your knowledge.
These are fake!
These phone calls are NOT from genuine software companies - they are a fraudulent attempt to obtain your banking details.
What should you do if you have received one of these telephone calls?
DO NOT disclose any details
END the call and
CONTACT US immediately
Contact us
AIB Card Users: alert@aib.ie or telephone 01 2838344
First Trust Bank Card Users: alert@aib.ie or 028 90241822
Allied Irish Bank (GB) Card Users: alert@aib.ie or 028 90236644